Type of Delivery 


Delivery Time

Signature Required

UK standard delivery 

(Royal Mail)



2-3 working days including Saturdays (excludes Bank Holidays)




UK next week day delivery




Order before 2pm Mon-Fri for next day delivery




UK Saturday delivery




Order before 2pm on Friday for Saturday delivery






Please contact for a quote 





We want you to be happy with your Arkell and Willa cashmere.  However, if for any reason you are not please return the item unworn with labels attached in its original packaging within 28 days of delivery with your proof of purchase and we will exchange it or give you a full refund. We do not cover the postage cost of returns and please ensure that you obtain a proof of posting certificate from your Post Office in the unlikely event that we do not receive your parcel.  


Returns address; Arkell & Wills Ltd, PO Box 1264, Cheltenham, GL50 9ZF


Offers & Discounts: When returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. It's important when returning items to us please keep your receipt with your tracking number from the Post Office, there is no charge for this, it’s simply your 'proof of posting’ in the unlikely event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit.