Menu

Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, we collect information like your name, address and email address. Likewise if we meet you at an event where we have a stand you may leave your email address with us.

Email marketing: With your permission, we may send you emails about our products, new launches, special offers and forthcoming events.

CONSENT

How do you get my consent?


When you provide us with personal information to place an order, i.e. verify your credit card, arrange for a delivery or return a purchase, you imply your consent for it to be used for that specific reason only.
 If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?


If after you opt-in, you change your mind, you may unsubscribe at any time, by clicking the unsubscribe link which appears at the bottom of our emails or contacting us at hello@arkellandwills.co.uk.

DISCLOSURE

We will not share any of the information you provide to us with any third party unless required by law to do so. We use Google Analytics to access data about traffic to our website, but these are also governed by strict laws of privacy and will not share the data we hold on your behalf with any third party.

WEB HOSTING AND PAYMENTS

Our website is hosted by Ecommerce Heroes who designed the online e-commerce platform that allows us to sell our products and services to you. We only store the following information about you:

  • Your name, address, email address and telephone number which you provided when confirming your purchase. Details of the product you purchased and when you purchased it.
  • Your computer’s internet protocol (IP) address which gives us information that helps us learn about your browser and operating system which may be relevant to our future marketing.
  • If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) by our service provider, World Pay.

We do NOT store card payment information. We use Braintree Payments to process your payment and Braintree stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Although no method of transmission over the Internet or electronic storage is 100% secure, all direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

The Arkell & Wills website uses "cookies" to help improve your online experience.

A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.

Cookies are uniquely assigned to you, and can only be read by a web server in the Arkell & Wills domain that issued the cookie to you.

None of these cookies on our website collect or store personal data, we only store standard internet log data for our internal reporting purposes. We do this to find out things such as the number of visitors to the various parts of the Arkell & Wills website. We collect this information in a way, which does not identify anyone, keeping your privacy as well as allowing us to improve the website wherever possible.

The Arkell & Wills website does collect some personal / identifiable information but this is always done through asking you, the user to enter details such as your email address. We will never capture personal information without making you aware first.

You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Arkell & Wills services or website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@arkellandwills.co.uk.